FAQ

Orders

How to place an order on Sellmefy?

To place an order, select the desired products, add them to your cart and follow the instructions to complete the purchase. You will receive a confirmation email once the order is validated.

Can I change or cancel my order after I place it?

Yes, you can modify or cancel your order as long as it has not been shipped. Contact our customer service as soon as possible to make the necessary changes.

How do I track my order?

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track the status of your delivery on the carrier's website.

Payment

What payment methods are accepted?

We accept payments by credit card (Visa, MasterCard, American Express) and via PayPal. All payments are secure.

Is my payment secure?

Yes, we use secure payment platforms to ensure the protection of your personal and banking information.

Delivery

What are the delivery times?

Delivery times vary depending on the product and carrier. Typically, orders are delivered within 5-10 business days.

What are the delivery costs?

Shipping costs are calculated based on the weight and destination of your order. They will be indicated when you finalize your purchase.

Do you ship internationally?

Currently we deliver to France and all European countries. For people outside the European Union, please contact us by email at shop@bijouxdores.com

Returns and Refunds

How to return a product?

If you wish to return a product, please contact our customer service for return instructions. Products must be returned in their original condition and within 14 days of receipt.

What are the reimbursement deadlines?

Once the product is returned and inspected, we will process your refund within 7-10 business days. The refund will be issued via the original payment method.

Products

Are the products guaranteed?

Yes, all our products benefit from a legal guarantee of conformity and a guarantee against hidden defects, in accordance with current legislation.

How do I know if a product is in stock?

Product availability is indicated on each product page. If a product is out of stock, you can choose to be notified when it becomes available again.

Customer Service

How to contact customer service?

You can contact us by phone. Our team is available Monday to Friday, 9am to 6pm.

	shop@sellmefy.com
	+33 7 79 75 06 82
	+33 9 73 13 00 60

What should I do if I have a problem with my order?

If you have any problem with your order, please contact our customer service. We will do our best to resolve the issue quickly.

Security and Privacy

How is my personal data protected?

We take the protection of your personal data very seriously. Your information is treated in accordance with our privacy policy and is never shared with third parties without your consent.

Do you use cookies?

Yes, we use cookies to improve your experience on our site. You can manage your cookie preferences in your browser settings.

Miscellaneous

Do you offer gift cards?

Yes, we offer gift cards that you can purchase and use on our site. They are available in different denominations.

How can I subscribe to the newsletter?

To subscribe to our newsletter, enter your email address in the field provided at the bottom of our homepage. You will receive updates on our products, promotions and special offers.

Do you have a loyalty program?

We are currently working on implementing a loyalty program. Stay tuned for more information to come.